It is a mobile app shipping company called Vita with operations center in New YorkAn application called Vita has been implemented. The user will be able to make a reservation by logging into the mobile reservation system. Users will be able to select how many vehicles they request in different capacities, their address information and the date they want to receive, the transportation service through the Vita application. accordingly, the system first calculates the capacity requirement for the calculation of the fee to be issued in the Vita application. An appointment confirmation message will be shown to the user on the transport, if all of the vehicles requested by making a capacity calculation can be available under the requested conditions. If there is not enough capacity on the requested date, then the Vita application calculates the earliest date when the suitable capacity is available according to the specified requirements and shows it to the user as a suggestion along with the price. The user may accept this suggestion or request a recalculation from the system by revising the first entered requirement details. All transactions made by the user will be provided by the interactions between the user and the company's operational system. If the user wishes to confirm the reservation, he/she is directed to the payment step, where he/she confirms the service contract and completes the payment by credit card. In the payment step, the infrastructure of another service provider named HepsiPay is used and the finalized reservations are recorded in the company's operational system and can be tracked by the user through the Vita application. The user can cancel a paid reservation with a 15% penalty within 20 days and request a full refund for the first payment. In addition, users are sent an SMS from the Vita application 3 days before the transportation time and 1 hour before the vehicles arrive at the door. For these notifications, the user must have approved the communication preferences on the Vita application. Loading/unloading times and departure/arrival times of the requested service will be inputs to capacity control. The company can transport 24/7. Labor costs, not vehicle costs, may differ in 3 shifts determined based on the starting time from the operational center; shift(1)= 8:00 in the morning- 16:00 in the evening / shift(2)= 16:00 in the evening - 24:00 in the night / shift(3)= 24:00 in the night - 8:00 in the morning. It operates between certain cities. The allocated vehicles must start their movement from the operation center together at the same time. The distances between the provinces can be calculated by ignoring the average distance within the province. Intra-provincial deliveries are; It has a fixed total round trip time, variable from city to city, but fixed total fuel costs associated with the vehicle segment (other costs must be calculated). by the way please reply without using chatgpt. This period and half of the intra-provincial fuel cost will be added to the inter-provincial costs and durations if the delivery comes from outside the province (or goes out of the province). The vehicles have to come to the operation center after each delivery (only the inter-provincial part of the empty round trips is included in the cost calculation). In order for the loading to start, at least 1 vehicle must be present at the point where the load will be picked up at the start date/time of the service. If there is a loaded vehicle, it does not wait for the others and moves. Vehicles that complete their work and return to the center can be allocated to new jobs from the available vehicle pool after a fixed H period (maintenance, cleaning, planning) at the center. For finalized reservations of a vehicle, the calendar will be kept busy, the remaining times can be allocated to the request. According to the vehicle segment, the loading/unloading time of the vehicle, the average hourly speed regardless of the empty load, the average gasoline consumption per km and the number of standard transporters connected to the vehicle will be kept parametrically. The company has no shortage of transporter resources. however, the number of vehicles is fixed and this constitutes the main capacity constraint. The firm manages its prices with a parametrically maintained %sel profit margin and VAT on the calculated total cost (the profit margin does not vary from province to province).

a) Create the formula that gives the completion time of a service for the customer with parameters and explain the parameters. b) A large number of customers trying to create a reservation leave the system without going to the payment step after trying many times in a row. As a product owner, what do you think might be the reason for this situation that you have identified through your analysis (only one reason is asked)? What innovation can be brought to the mobile product to improve this situation? (Write in summary, this could be a new creative functionality and/or screen that will solve the potential problem).

by the way please reply without using chatgpt