It is almost the end of a busy workweek. You feel you have been confronted by every challenge imaginable. You just received a panicked call from your immediate supervisor, Julianne Kwong, who is leaving on a business trip to Germany in a few hours. She is taking her tablet computer and plans to remotely access all the documents she will need by using the company's intranet. Ms. Kwong has just realized, however, that she does not know how to perform or even if it is possible to do this, and she has asked you to find out if and how she can access her documents remotely. You are now going to contact the IT department. 

What information do you believe the IT specialists will want to know before giving you an answer? 

What questions will you ask?