It is currently December 2022. In January 2024 ( a bit more than a year away), there will be a massive convention in the area, and you are hoping to get a ton of business from convention-goers. You hired a phone-solicitation company (those are the guys that usually call you and tell you that your car warranty is about to expire) to call potential convention attendees and try to get them to book rooms at your hotel for the convention. The way it works is that when a customer agrees to book a room at the hotel, the phone bank operators confirm the agreement (which includes the type of room the customer will get and the price for the room) and give them a confirmation number. You really want to ensure the customers cannot back out of the deal.

Are there any problems with the current procedure?

If so, what should you be doing differently to make sure that the agreement is enforceable and the customers can't back out?