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It is not necessary for SLA metrics to be easily obtainable. True False D Question 2 2 pts There is no value in hiring a

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It is not necessary for SLA metrics to be easily obtainable. True False D Question 2 2 pts There is no value in hiring a third-party organization to perform independent SLA monitoring. True False D Question 3 2 pts Availability can be described in both qualitative and quantitative terms. True False Question 4 2 pts Overall availability of an IT resource is usually expressed as a percentage of downtime. F

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