it is RIIQUA601E ESTABLISH AND MAINTAIN A QUALITY SYSTEM assessment

Provide answers to all of the questions below: 1. Explain how the Australian Consumer Law relates to quality.

2. Complete the following table about quality system principles and practices. 2.1 List seven principles of a quality management system.

2.2 List three practices associated with a quality system.

3. List two methods that you can use to collect information to inform an evaluation of the effectiveness of a quality system. For each method, explain how you would review the information collected. Method

Technique you would use to review the information

collected.

4. Explain why it is beneficial to use the Plan Do Check Act model. Include in your answer a description of the four phases of this model.

5. Outline why it is important in terms of best practice human resources policies and practices to specify quality responsibilities.

6. Outline a risk management approach to quality issues.

7. List five possible approaches to treatment for quality issues as per a risk management approach.

8. List three ways that you can demonstrate active listening skills to assist with communications, including client relations.

9. List three metrics that can be used to measure quality.

10. List the key principles that change management relies on.

11. List three ways that you could use to coordinate and communicate quality responsibilities with project team members.