it is salesquestion plz help me

Customer Service Evaluation Describe a recent customer service experience. Preferably, describe a positive customer experience. In your post, identify how this experience impacted the company. If it was a positive experience, evaluate what was required by the company to deliver this experience, and suggest how a positive experience such as this benefits the company. If you describe a negative experience, suggest how it could impact the company and how the company could ensure it does not happen again