It is your fifth shift in a row working in the memory support unit at the EmployEase Residential Aged Care Facility. In the past three (3) days you have been buddied with the same Personal Care Assistant (PCA) where you have consistently experienced poor communication - you feel they have not been listening to you and have not been working as a team. This has made you feel overwhelmed, irritable, and upset. You have known for a while that you are unable to cope with a number of the residents' responsive behaviours because you constantly feel that you cannot support them in the way you should. Because of this, you are concerned that you cannot provide safe and efficient care. You have thought a number times throughout the day that you will call in sick for your next scheduled shift. You are teary eyed and feel a headache coming on and are very close to going home when your supervisor asks you to work extra hours as they are short staffed. You hear yourself snap back at the supervisor "I feel like this job is totally traumatising me - I'm so exhausted!"Reflecting on these experiences, name two (2) things you