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It might be difficult to find a knowledgeable sales clerk because consumers could just get the information from him / her and buy the same

It might be difficult to find a knowledgeable sales clerk because consumers could just get the information from him/her and buy the same product somewhere else (often online) cheaper. Since the retailers wouldn't get paid for giving out the information (i.e., training their salesclerks), the amount of information is under-produced.
This occurs because information is:
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moral hazard
adverse selection
asymmetric
a public good

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