IT questions: Please answer as soon is possible

1. Please tell us about the work you have done in the past and how it will apply to this position.

2. What are the three strongest motivators compelling you to seek the position of Technical Support Analyst?

3. Describe the most difficult technical problem that you have diagnosed and repaired. Describe both the problem and what you had to do to reach the resolution.

4. How does troubleshooting over the phone with a client differ from troubleshooting in person?

5. Tell us about a specific project or time when you worked as part of a successful team. What characteristics or qualities made that team a success?

6. Describe your thought processes on how you prioritize multiple simultaneous projects and duties.

7. Describe how you would interact with a customer who has gotten irate about an issue and is demanding better customer service.

8. When you are working as part of a team, what area of expertise do your teammates come to you for?

9. What technology, that you havent had much exposure or training, would you like to expand your knowledge in?

10. When you dont know the answer or the solution to a technology problem, which tools and resources do you use to find the answer?

11. What drive imaging software have you used and describe some of the methods youve deployed software and updates to multiple machines (such as in a computer lab environment).

12. How would you define complete customer satisfaction?

13. Describe your most significant experience working or interfacing with people of different cultural, ethnic, and/or socio-economic backgrounds. What challenges did you encounter, and what kinds of understanding did you gain?

14. What do you bring to this position that is unique and therefore makes you the better choice than similarly qualified individuals?

15. Are you interviewing anywhere else that might impact your availability? If offered this position, when would you be available to start?

16. Do you have any questions for us regarding this position?