; It You are to complete this 'role play' as part of the oral assessment, which should take a maximum of 10 minutes. Your volunteer will be playing the role of George or Mildred Spencer from the Capital City Finance and Mortgage Brokers (CCF & MB) case study. The following sets the scene for this role play: 0 George/Mildred has been provided with a copy of your improvement plan and have read it (completed in Task 4 of the Written assignment). 0 You do not need to present or review the whole improvement plan. You are only required to review and check the following four areas, namely: the key indicators for your benchmarking exercise (Point 5) criteria for improvement (Point 6) the action plan (Point 9) the implementation plan and success factors (Point 9). 0 Your volunteer will need to be prepared with feedback and questions regarding the four aspects above. (Suggested questions are provided in the volunteer guide). ,,,!II ,,,,,IL, I9,L,,, ,,,,,,,II,, ,,, ,I ,,,,,,,,,,J_L, ,,,,,,L!,,,, ,,, ,I,,,,,,,,, ,IL, LL, ,,,IL,,I,,,,,,,,',J,J