John Albert Rogers, with over 25 years’ experience in the property and finance industry, established Albert Property and Finance Group in 1990 to offer a professional and totally comprehensive property service to those clients who wanted the benefits of dealing with one dependable point of contact through all facets of property transactions.

Albert Property’s mission to provide continuous service of the highest quality in real estate.

The company have always fostered long-term business relationships by meeting their clients’ specific needs in ways which are individual, innovative and commercially sound. They offer a wide range of services including:

Property and Sales Advice

Market assessment and analysis

Rural property assessment

Development feasibility studies

Acquisition of development sites

Sales, purchase & leasing of residential, commercial and industrial properties

Property and asset management

Land & property auctions

Stock and station

The organisation is one of the most qualified, experienced and dedicated sales teams in Australia, and with sales in excess of $700 million per year, and an extensive portfolio of properties they manage.

The team has asked you to revamp the company profile and create a new communication strategy to attract new clients and retain existing ones.

Your supervisor has given you the go ahead to start from scratch using the wording from the existing company profile above. You can be creative and add additional information to assist you in your task. You may use any properties on the internet as examples of properties you manage.

The following reviews about the organisation have been included to assist you in one of the tasks of analysing customer feedback:

“The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Highly recommend.”

“Worked with John. He listed my place in April and we were on contract in 3 months, at asking price. He is an excellent negotiator with a very personalized touch. Highly recommended!”

“Good team, had a few issues with communication. But they were resolved after a couple of weeks. That delayed our contract and we lost interest from a couple of keen buyers.”

“We’ve been landlords for 20 years and they’ve always looked after us. The new property manager doesn’t return our calls though. Very sad as we’ve always loved Albert Property and Finance Group.”

Task 1:

In this task you are required to develop a profile of the property management services offered by the agency. The profile must include a listing presentation and supporting documentation to highlights how the agency will prepare and market client homes for sale. Create a folder with the following example documentation:

A Profile of the Agency

About the team document (including your role)

Map of the Area you cover

Photos of the different types of properties you manage

Property Presentation Tips

Some example policies and procedures

Testimonials