Item $7$ of $11$

You have just received a call from a tenant advising that their toilet appears to be blocked. As the property manager, you will need to arrange this issue to be rectified for the tenant, within the required timeframes, per the legislation.

a$)$ Send the landlord an email, notifying them of the issue and advising that you will ensure it is rectified on their behalf.

Dear Landlord,

I hope this message finds you well. I am writing to inform you that one of our tenants has reported a blocked toilet in their unit. As the property manager, I will take the necessary steps to ensure this issue is rectified promptly and efficiently on your behalf. I will keep you updated on the progress and completion of the repair.

Best regards,

Evan Ewaz

b$)$ Generate an email of the job request to the plumber, ensuring you include all relevant information they would require to attend to the job.

Dear $[$Plumber$\text{'}$s Name$],$

I hope this message finds you well. We have received a report from one of our tenants about a blocked toilet in their unit. The property is located at $[$Property Address$].$ We would appreciate it if you could attend to this issue as soon as possible. Please let me know when you are available so I can inform the tenant and arrange for access to the property.

Thank you for your prompt attention to this matter.

Best regards,

Evan Ewaz

c$)$ What type of repair is this identified as$?$

Non$-$urgent repair

Urgent repair

d$)$ Generate an email to the tenant notifying them the job has been scheduled and who's call to be expecting for access requirements to be arranged.