Its Your Call. You are the President and Founder of a fising entrepreneutial firm. You pride yourself on providing first-class customer service - meeting every customer's neods. Additionally, you tell all of your employees that they are your most important asset. While demand for your products is strong, cash flow has become a growing concem. You have a payroll coming up next week and you are very concemed that you will not have encugh cash to cover the payroll checks, let alone pay the required payroll taxes. You have never missed a payroll before and don't want to start now. With this in mind you put pressure on your sabes staff to deliver. Today your top sales person comes in telling you she has saved the day. She has a now customer as well as a chock in hand for $75,000. This is great, the funds will more than cover the payroll and taxes. Then the salesperson tells you the only things we have to do is "redesign" our product and ship to the customer in two weeks. The salosperson tells you that she told tho new custorner that since this was a rush and modifications were necessary, they had to prepay. Based on the recuested modifications to the product you know it is impossible to deliver what the new customer Wants by the imposed deadine. Additionally, the resources required to make the modifications would result in delays to the orders currently in-house (in other words you would not be able to ship a big order to one of your key customers on time). The salesperson looks at you and asks 'What do you want to do? Should we cash the check or return it to the customer?" So, as the entrepreneur in charge, what are you going to do? It's your calli Its Your Call. You are the President and Founder of a fising entrepreneutial firm. You pride yourself on providing first-class customer service - meeting every customer's neods. Additionally, you tell all of your employees that they are your most important asset. While demand for your products is strong, cash flow has become a growing concem. You have a payroll coming up next week and you are very concemed that you will not have encugh cash to cover the payroll checks, let alone pay the required payroll taxes. You have never missed a payroll before and don't want to start now. With this in mind you put pressure on your sabes staff to deliver. Today your top sales person comes in telling you she has saved the day. She has a now customer as well as a chock in hand for $75,000. This is great, the funds will more than cover the payroll and taxes. Then the salesperson tells you the only things we have to do is "redesign" our product and ship to the customer in two weeks. The salosperson tells you that she told tho new custorner that since this was a rush and modifications were necessary, they had to prepay. Based on the recuested modifications to the product you know it is impossible to deliver what the new customer Wants by the imposed deadine. Additionally, the resources required to make the modifications would result in delays to the orders currently in-house (in other words you would not be able to ship a big order to one of your key customers on time). The salesperson looks at you and asks 'What do you want to do? Should we cash the check or return it to the customer?" So, as the entrepreneur in charge, what are you going to do? It's your calli
