Jack is a salesman dealing in solar heating systems. A month ago, his boss had told him that

his sales figures were poor. He decided to become more aggressive in his sales tactics. He

visited all his friends and tried to persuade them to purchase a system from him.

Knowing that his friend Simone was away on a long trip, he visited her home to speak to her

parents to try and make a sale. Simone's father was an alcoholic and her mother did not

understand English very well. Jack became very friendly with them and got her father to have

a few drinks that he brought along. After a while, the father became quite drunk. Jack then

told them that he was selling them a very cheap system that would save them a lot of money

on their bills. The father, despite being quite drunk, said they would need to consult someone

before making the purchase. Jack then told them that it was not necessary. He also told them

that they would not be able to get it at the special price if they wanted to do that, as it was a

one-day deal. When the mother became a little apprehensive, Jack became very aggressive

and said she would regret it if she did not make the purchase. Simone's parents then signed

the $5,000 contract and the installation was to take place after five days.

Simone returned in the meantime and found out what had happened. She read through the

contract and found terms that stated that no action could be brought against the company

for faulty installation and that the customers would have to pay double charges if they called

for repairs to be done on any day except Monday and Wednesday. She also found that it was

the most expensive system in the range of similar systems offered by other companies.

Advise Simone's parents as to their rights as consumers.