Jack Jones and Jill Smith are both

managers at a large medical supply firm. Jack emphasizes to his subordinates

that the work must be done, regardless of circumstances, and encourages them to

meet their sales quotas. He is generally liked, but some employees complain

that he is too focused on sales quotas and resent his rather heavy$-$handed

approach. Jill has tried hard to build a good rapport with her employees and

knows each of their families. She encourages her employees to work hard, but to

be certain to take be certain to take time for themselves and their families.