Jacob has recently been employed at NewSky Services, a not-for-profit provider of disability support services in the local community. The service is overstretched in terms of funding, staff and resources, and there is a waiting list of people wanting assistance. Jacob is meeting with Margot, his manager, to discuss a new way to improve the organisation's performance.

Margot: 'Thanks for meeting me, Jacob,'

Margot smiles. They both take out notepads, pens and laptops to take notes.

Jacob: 'No problem. How can I help?'

Margot: 'That's the question. I know you previously worked in a larger organisation and I was hoping to draw on that experience. I'd like to put you in charge of evaluating our collaborative practices and networks. I'm sure that there are a lot of opportunities that we're not making the most of in our current practices.'

Jacob: 'Great! In my induction package, I noticed that we don't work very closely with other organisations at the moment. I'm sure that there are a lot of opportunities that we can generate with other services. What focus did you have in mind?'

Margot: 'That's exactly what I've been thinking. I think that we're under-participating in industry networks. There's a lot to be gained by collaborating with other individuals and groups, both for the organisation as a whole, for us as workers and for the people that we provide services to. First, I'd like you to evaluate our current collaborations and networking actions, and put together a report for me. I think we need a clear understanding of where we're at and what needs to be improved. How does that sound?' 1. What are three types of organisational networks that Jacob could identify for increased collaboration? 2.List two types of individual networks that Jacob could use to increase collaboration.

3.Provide one example of a virtual network and describe how using the virtual network could increase NewSky Service's collaborative activities.

4.Would both formal and informal networks be useful for NewSky services? Give one example of each and how each may provide collaborative opportunities.

5.Describe how understanding how the industry is structured, including how public and private organisations work together, may help Jacob to identify collaborative opportunities.