Jake knows the T in SCRIPTS stands for time frame. How should Jake control the time frame of decision making as the last step before solving the problem?

Conduct a root cause analysis. Ask $$why$$ repeatedly to uncover all the factors that lead either to taking losses on unpurchased drugs or not having drugs that customers need.

Acknowledge that when someone presents a prescription for a vital medication, the need is urgent and the situation is emotional, so a plan for addressing the customer should be in place in advance.

Take time to thoroughly research the pros and cons of carrying each low$-$demand medication before stocking any such drug.

Use intuition and emotion to inform the decision to carry a drug, making the decision more quickly than is possible with an entirely rational process.