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Jane goes Christmas shopping after work. While shopping in the mall, she feels hungry and tired and wants a conveniently located coffee house to relax

Jane goes Christmas shopping after work. While shopping in the mall, she feels hungry and tired and wants a conveniently located coffee house to relax in. In the context of the sources of desired service expectations, this scenario illustrates a(n) _____. Multiple choice question. service philosophy adequate service expectation personal need derived service expectation

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