Jason is applying for the Emerald Advance Loan. You receive a Consumer Security Statement hold on his application. What options do you have for this hold scenario? 

a. Tell the applicant there is nothing you can do, and their application cannot be completed.

b. Turn the applicant away and tell them to call Financial Services for help. 

c. Verify the applicant’s phone number and choose the appropriate outcome listed.

d. Withdraw the applicant’s application and start over.