Jay Patel is the HR manager at BNB Manufacturing. Jay is interested in establishing the pay-for-performance structure at BNB. Which of the following should be the first step in establishing this framework Jay should focus on?

a.

Communicate and train managers and employees on the pay for-performance philosophy and process changes.

b.

Update compensation processes with new pay for-performance elements.

c.

Identify any gaps that exist in the current processes.

d.

Define the organization's pay philosophy.

e.

Review the financial impacts of creating pay-for-performance changes.