Question
Jeannie is a licensed medical technician working in a hospital laboratory. Although Jeannie is trained to draw blood, some of the tests in her hospital's
Jeannie is a licensed medical technician working in a hospital laboratory. Although Jeannie is trained to draw blood, some of the tests in her hospital's laboratory come from nearby doctor's offices, where they were drawn by the staff there, labeled, and sent via courier to the hospital for testing.
This morning, Jeannie received a delivery from a doctors' offices that contained two orders, both for pregnancy tests but for two separate patients. There were two tubes of blood specimens with the order. The tubes were labeled with two different patient names, and the order requisitions contained the same patient names, but the numbers on the tubes did not match the numbers on the test requisitions. They appeared to be mixed up.
Jeannie's hospital policy on processing laboratory tests states that the requisition number must match the tube number and incorrectly labeled tubes should be discarded. While Jeannie is reviewing the policy, the physician's office calls the laboratory, asking that the test be rushed, because one of the patients is hearing impaired, and the sign language interpreter is waiting in their office so that the results can be relayed to the patient.
Jeannie approaches the laboratory's manager and tells her of the labeling error. The manager tells Jeannie "Go ahead and run both tests anyway, and if the results on both samples are both positive or both negative, then we don't have to worry about making sure they weren't mixed up, and we can give the physician the results. If one is negative and one is positive, then we will have to call the physician and tell her that our policy requires we discard the specimen and that the patients have to come directly to the hospital lab to have their blood drawn again. This will delay the results because we would have to call a hospital-approved interpreter in."
If you were Jeannie, what would be your next course of action?
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