Jerry and colleagues are overwhelmed by the problems they are facing in their department. The situation looming over them seems enormous. Jerry decides they will crumble under the massive weight of the changes that seem to happen daily, if they don't do something. So he wonders if they could break the problems down into smaller units, perhaps distributing the issues and letting everyone work on some solutions in more manageable units and not try to do everything at once. This process is known as:

a$.$

using positive language

b$.$

the clever use of conflict styles

c$.$

manage strong emotions before you can solve problems

d$.$

fractionation