Jessica has a bright future in her career development at Gale University. At the age of 25 years old working only 3 months in the university she has already been promoted to Senior Program Coordinator, tasked with creating and implementing new strategies and processes for administrative tasks in the faculty. These initiatives will directly support the universities student's enrolment process. The first project assigned to her in this role is to develop a fully online Degree course in the area of Digital Marketing. However her project is at risk due to a non-cooperative employee by the name of Geraldine Smith who has been working in the team for almost 30years and is a specialist in online course development.

Using the Sources of Power and the 9 influencing tactics learnt in this lesson analyze the case study and suggest how Jessica can find a way to encourage and motivate Geraldine to cooperate and increase her performance to ensure the success of the project.

1. Introduction about 9 influencing tactics

2. Analysis on the problems about the case from Jessica's perspective

3. Analysis on the problems about the case from Geraldine's perspective

4. Suggestion of motivation using any influencing tactics with justification