Jim has worked for Marina's Boat Manufacturing for five years. His performance appraisals, conducted yearly, were consistently "good" to "excellent". Nearly a year has passed since his last performance review. His manager contacted you to seek assistance with some concerns regarding Jim's performance. Jim's supervisor indicated that there were increasing performance issues. Jim is often on his phone, during busy shifts, at work. Although the employer recognizes some phone use may be necessary the manager believes that the phone use is interfering with production goals. He has not met the individual productivity goals in the last six calculation periods (calculated weekly). The supervisor also told you that Jim's colleagues came forward complaining that Jim smells of cannabis smoke occasionally after lunch.