Jim Shoes has been assigned as project manager for the Next Generation Accounting System project. Since this project has a high degree of visibility, some of the most skilled developers in the organization have been assigned to it. Unfortunately, because most of these people have an ego that matches their ability, the potential for conflict is also high. Jim will need to bring his 'A game' when it comes to interpersonal skills to keep this team on track. Which interpersonal skills will be most important