/ . '_'jNM* EDUCATION HRM 136 - Quality Service Management , L UNTY T R R ah Peodic 1 - Quiz #2 SECTIUIN. 2BSHMO06 DATE. 3CORE . 40 IDENTIFICATION: (5 POINTS) . The design and layout of the stage and sealing area in a theater or performance venue falls under? . Incorporating background music and visual effects like fog or projections into a show. . Creating a consistent look and feel for a medieval-themed show, including costumes and set design. . Ensuring that the light is properly directed on a specific area of the stage is related to? . Which component involves the overall concept and visual style that sets the mood and atmosphere of a show? AW - MULTIPLE CHOICE: For each question, select the best answer from the given options. (5 POINTS) 1. Functional congruence refers to: A. The aesthetic appeal of the space B. The compatibility of the space's function with its design C. The historical context of the space D. The social interactions occurring in the space 2. Which of the following factors is considered an ambient condition in a given environment? A. The color scheme of a room B. The layout of furniture C. The temperature and lighting of a space D. The style of artwork displayed 3. Which of these would be categorized as a symbol in environmental components? A. A painting that depicts a historical event B. A company logo on a building's facade C. A piece of furniture arranged in a specific way D. A technological gadget in a room 4. In a well-designed classroom, which aspect of space usage helps in maximizing learning? A. Spacious design with minimal furniture B. Flexible seating arrangements to accommodate different group sizes C. The use of bright colors on the walls D. The presence of various decorative elements 5. Which item would be considered an artifact in a historical museum setting? A. A digital inleractive display B. A piece of ancient pottery C. Amodern sculpture D. A museum guidebook 6. What are folkways? A. Rules that are considered essential to the stability of society and are strictly enforced. B. Norms that dictate everyday behaviors and social customs that are less formal and not strictly enforced. C. Laws enacted by the government to regulate behavior. D. Rituals and ceremonies performed during significant life events. 7. What distinguishes mores from folkways? A. Mores are formal rules written into laws, whereas folkways are informal social norms. B. Mores are based on moral values and are strictly enforced, while folkways are less critical to societal stability and are informally enforced. C. Mores relate to economic transactions, while folkways relate to social behaviors. D. viores and ioikways are esseniiaily ine same and have no signiiicani difierences. LL - IN THE BLANK: Crying after watching a sad movie is an example of an response. 2. When you feel your heart race during a stressful situation, you are experiencing a response. 3. Analyzing the pros and cons before making a decision involves thinking. 4. Feeling joy when celebrating a friend's success is an reaction reflecting happiness. 5. When you solve a riddle, you are using skills to think critically and find the answer. ENUMERATION. Enumerate the Components of Organizational Culture 1 . 2. 3. 5. MATCHING TYPE: Match the following scenarios with Components of Organizational Culture. (8 POINTS) COLUMN A COLUMN B The process of evaluating external factors that could impact an organization. A Environmental such as market trends, economic conditions, and competition. Assessment 2. The detailed steps and tasks required to implement a strategy, often B. Internal including timelines, responsibilities, and resources needed. Assessment 3. A declaration of what an organization aspires to achieve in the future, C. Core providing a clear sense of airection and long-term goals. Competencies 4. An overview of an organization's purpose, including its goals, values, and D. Internal Assets overall approach to achieving its mission. 5. Identifying and leveraging the resources and capabilities that an organization E. Vision Statement has within itself, which contribute to its success. 6. The process of creating a plan to deliver services effectively and efficiently, F. Mission Statement aligning with the organization's vision and mission. 7. The fundamental strengths and unique capabilities that provide an G. Developing the organization with a competitive advantage. Service Strategy 8. An evaluation of an organization's internal environment, including strengths, H. Action Plan weaknesses, and current resources. TRUE or FALSE: Write EYY! if the statement is True and LUH! if the statement is False. (10 POINTS) 1. A strong organizational culture can help align employees with the company's strategic goals, enhancing overall commitment and performance. 2. An organization can achieve long-term success without a commitment to maintaining and evolving its culture. 3. A well-defined and unique organizational culture can serve as a competitive advantage by differentiating the company from its competitors. 4 Culture can be considered a competency when it contributes directly to the skills and abilities that are critical to the organization's success. 5. Culture alone is sufficient for a company to succeed; other factors such as market conditions and financial resources are irrelevant 6. A company's culture can influence customer perceptions and loyalty, providing a strategic edge in the marketplace. 7. An organization's culture has no impact on its ability to deliver high-quality service and should not be considered a core competency. 8. A strong organizational culture that is not aligned with the industry's best practices can still be a significant competitive advantage. 9. Developing a culture that promotes continuous learning and innovation can enhance an organization's competencies and adaptability in a changing market. 10. Effective implementation of a cultural strategy requires that all levels of the organization, not just top management, actively support and embody the cultural values