Joanie believes that to make her organization better, she needs to focus on the quality of the management functions. Eric believes that he can increase efficiency by taking a detailed look at the design of the work tools and tasks to eliminate unnecessary steps in the work process. Joanie subscribes to while Eric subscribes to

Multiple Choice

knowledge management; the administrative and bureaucratic perspective

the scientific management perspective; the administrative and bureaucratic perspective

the administrative and bureaucratic perspective; the scientific management perspective

the human relations perspective; knowledge management