Joanna, a customer in Rosa's restaurant (a Mexican food franchise), claimed that she bit into a piece of human finger while eating a bowl of chili.Joanna filed a claim for damages.The event attracted wide media attention.Joanna gave several interviews in which she graphically described the trauma that she experienced.In response, Rosa's immediately issued a public apology to Joanna.The volume of business at all Rosa's outlets in the region plummeted.After several weeks, Rosa's accused Joanna of deliberately placing the finger fragment in the chili.

1. Discuss and apply all the steps in a legal risk management plan, including how Rosa's could have managed the risk.

ii.If this occurred in New Brunswick, what would be the risk to Rosa's in apologizing to Joanna?Would it make a difference if it occurred in Newfoundland and Labrador?