Jodi, an employee of P-Town, sends the wrong impression through nonverbal clues to one of P-Town's customers. Her body language or nonverbal communication cues sent powerful messages through gestures, vocal qualities, and manner of dressing, grooming, etc. Clusters or groupings of nonverbal behaviors that indicated a possible negative intent included greeting the customer informally, showing signs of frustration, and so on. Jodi: (She is leaning on the counter, chewing gum. Some of her hair is purple, she has facial piercings and visible tattoos of anarchy symbols.) Hey! Customer: (taken aback by the informal greeting) Hello. Jodi: Whatcha lookin' for? Customer: I was hoping to find the Double Dare Raider toy in purple. Do you carry that? Jodi: Uh (points to the other side of the store). If we did, uh, it would be back there. Customer: (crosses his arms) Ok, thanks. Jodi: (picking at her fingernails) Customer: (comes back up to the counter) I can't find the toy. Are you sure you have it? Jodi: (facial expressions show frustration) It's just right there, uh, (pointing) in aisle 23. (walks angrily back to the correct aisle) Customer: (facial expressions show displeasure) Jodi: (yelling from the aisle, you can only see the customer) It's right here where I told you it was