John and Mabel's company, High-Tech Solutions, is a medium-sized high-tech firm with a core employee group of highly skilled professionals. Around this core is a group of twice as many part-time contract programmers and other computer professionals. As they win programming contracts, they hire contract workers. When work slows, they let the part-timers go but keep their core group. Their target industries are facing increasing government scrutiny and possible regulation due to the number of firms that are doing poor work and causing long-term problems for customers. John believes that, when hiring for either the core group or for the part-time work force, they must consider not only each candidate's technical work skills and competency but also several other factors as well: the candidate's emotional control, team orientation, self-awareness, and self-esteem, and what the company has to offer the candidate in terms of family support. Mabel agrees to a degree. She thinks that the key to productivity and quality is hiring the right people, but she wants to focus more on technical competencies and less on the other areas John mentions. High-Tech Solutions uses teams extensively. Employees are trained in how to work in teams, handle conflict, work