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John believes he is always triendly and helpful during his job as a waiter, which made him surprised to hear that results of a customer
John believes he is always triendly and helpful during his job as a waiter, which made him surprised to hear that results of a customer survey said he was serious and approachable. His boss reminded him that he has to focus on service quality as defined by a. His customers' perceptions Ob the restaurant manager O the employee handbook Od the restaurants weiteste e. reference groups G
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