John Doe and Son is a plumbing company with the mission to provide affordable plumbing to residents in their local towns. John Doe and Son experiences rapid growth and feels the need to meet their increasing demand by hiring more plumbers. Naturally, hiring more plumbers means that John Doe and Son needs to standardize training so that every plumber is performing at the consistent standard that matches the values, mission, and vision of the company. As a result, each new hire learns a new skillset and is familiarized with the specific plumbing techniques unique to the company. Which scorecard point on the balanced scorecard is represented by the skills developed by each new hire