John has received a ticket from the service desk describing an issue that a user is having with a cloud application. The ticket describes the issue that the user is having along with the answers to the probing questions that the service desk technician had asked. Which of the following is the next step in the troubleshooting model?

a. Establish a plan of action to resolve the problem and implement the solution.

b. Identify the problem.

c. Establish a theory of probable cause.

d. Document findings, actions, and outcomes.

A large telecom company currently has both wireless and landline operations and wants to divest itself of the landline division. However, a lot of the servers that run each separate division are located in the same data center. Before they sell off the landline division, they want to migrate the servers out of that data center. Which of the following would be the best and most cost-effective solution so that they can preserve the capital that they have on hand while not taking on any new debt?

a. Build a new data center and move the servers to the new location.

b. Convert the servers to virtual machines and migrate them to a cloud service provider.

c. Buy new servers and install them in a new leased data center and then migrate the applications to the new servers.

d. Buy new servers and install them in a colocation facility and migrate the applications to them.

Craig wants to create a computing infrastructure that will allow developers within his company to build applications on a primarily internally hosted platform rather than outsourcing the infrastructure to a third party provider. However, he wants the ability to easily interact with AWS products. Which of the following could Craig use to do so?

a. Patchouli

b. Lavender

c. Eucalyptus

d. Basil

Patrick manages the cloud services that are used by a small hospital system. He knows that there are a lot of laws and regulations out there that pertain to storing PII that are different than other industries. Which of the following sets of laws and regulations is he specifically thinking of that do not apply to other industries?

a. HIPAA

b. PCI DSS

c. GDPR

d. SLA

Jim is a technician at Fictional Corp and has been assigned a ticket from the service desk to investigate a problem into one of the cloud applications being used by the company. He has a theory as to what could be causing the problem and tested it to determine the actual cause of the problem. Which of the following should Jim do next?

a. Document findings, actions, and outcomes.

b. Verify full system functionality, and, if applicable, implement preventive measures.

c. Establish a plan of action to resolve the problem and implement the solution.

d. Identify the problem.

Max has been hired as a consultant to help revamp the procedures that the IT department uses. He sees a lot of things that they are doing correctly, but sees that the information in the trouble tickets is severely lacking of detail. Which of the following systems would Max most likely recommend putting into place that could have been populated from ticket information if it had been there?

a. CMDB

b. Knowledge base

c. Content management system

d. Customer relationship management system

Fictional Corp is looking at solutions for their new CRM system for the sales department. The IT staff already has a fairly heavy workload, but they do not want to hire any additional IT staff. In order to reduce the maintenance burden of the new system, which of the following types of CRM should they choose to meet these needs?

a. IaaS

b. PaaS

c. SaaS

d. DBaaS

A small startup company has just received a round of funding in order to provide the capacity that is required to deliver their smartphone app to a larger number of devices. They have decided to use a public cloud rather than build their own data center, but want to manage as much of the infrastructure as possible while realizing the savings on capital expenditures from the purchase of hardware. Which of the following service models will give them the most control over the security of the platform they want to develop?

A. SaaS

B. PaaS

C.IaaS

D.DBaaS

Danny is looking at deploying a new application that requires root-level access to the server. He is currently researching the capabilities of various cloud service providers but is only finding one type of implementation that would meet the requirements set forth by the application developer. Which of the following types of cloud offerings is he most likely going to need?

A. SaaS

B.PaaS

C.IaaS

D.DBaaS