John Readings is an Australian book publisher, distributer and retail business with stores located throughout Australia and New Zealand and a large online business. At present a total of ten retail outlets located in state capitals contain Bookstore Cafes.

Customer Service PlanforJohnReadings Bookstores needs to be prepared.

Mission

John Readings is an Australian-owned company publishing, printing, distributing and selling books to the Australian and Global market. We deliver value to customers and investors through our highly trained, motivated, and expert workforce.

Vision

John Readings believes in developing and unlocking the potential of its people to allow the company to become the most trusted book company in Australia.

Company values John Readings is committed to: Performance excellence, Value for investors, customers and employees, Personal and professional development, Diversity, Sustainability

Using these information,

1- What can a good vision and mission statement that includes reference to customer service.

2-Providealistofatleastfoursourcesof information can be used to demonstrate for a research into customer servicestandards for this plan.