Johnson's rule is a technique in forecasting that is used to reduce overall makespan. True False Question 26 ( 2 points) Makespan refers to the total time required to complete all tasks True False Question 27 ( 2 points) In SAP, the "Company Code" is an independent legal entity with its own income statement and balance sheet. True False Question 28 ( 2 points) is defined as the actual output over the actual input (e.g. number of final products per employee), and both effectiveness and efficiency can infuence it. Quality Manufacturing Work Order Productivity Question 29 (2 points) Empathy is a component in the evaluation of service quality. True False