Jordan is a new salesperson at an automobile firm. He is respected by his peers and colleagues because of the vast knowledge he possesses in marketing. Many salespeople in his firm seek his advice and tips on marketing strategies. In this case, Jordan has ________.

A. connection power

B. referent power

C. expert power

D.coercive power

A senior sales executive says, "Achieve your sales target, or you will be demoted." This statement suggests the senior sales executive's use of ________.

Multiple Choice

• coercive power
• referent power
• connection power
• expert power

An approach to counseling where a supervisor asks questions to an employee about a specific problem and then suggests ways to handle the problem after he or she understands the problem is referred to as

• directive counseling.
• emotionally focused therapy.
• non-directive counseling.
• grief therapy.

Which of the following is the most effective way to end constant whining and complaining by an employee with a problem behavior?

• Asking the employee to suggest solutions
• Scheduling a follow-up meeting about the problem
• Describing appropriate and inappropriate ways to express emotions
• Reassuring the employee that these signs of emotion are neither good nor bad

A(n)________ conflict often arises when two different groups in an organization require assistance from the support team at the same time. However, the support team can attend to only one group at a time.

• Positive
• Interpersonal
• Strategic
• Structural