Question
Joyce is a CPCU and a senior claim adjuster with Insurance Company. Because of her experience, she tends to be assigned larger, more complex claims.
Joyce is a CPCU and a senior claim adjuster with Insurance Company. Because of her experience, she tends to be assigned larger, more complex claims. Her supervisor assigns her a loss involving an explosion and building fire at a hardware store. The supervisor explains that the fire spread to two neighboring buildings, and toxic fumes from burning paints, solvents, and varnishes required the evacuation of several other buildings in the area. A number of employees and passers-by were injured either directly by the explosion or indirectly by the toxic fumes. The claim will involve first-party fire and water damage, third-party liability, and a business income loss. This is the type of claim that Joyce particularly enjoys resolving. When she opens the file she realizes that the store is owned by her father-in-law. Which one of the following should Joyce do to comply with the CPCU Code of Professional Conduct?
Select one:
A. Advise her supervisor of her relationship with the policyholder and promise to adjust the claim objectively.
B. Tell her supervisor that the policyholder is a relative and ask that the claim be reassigned.
C. Say nothing to her supervisor and adjust the claim to the best of her ability.
D. Say nothing to her supervisor and adjust the claim generously in her father-in-law's favor.
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