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Jules Austin wants to hire new customer service representatives. She is considering using a measure of Emotional Intelligence(El) to help select her new employees.
Jules Austin wants to hire new customer service representatives. She is considering using a measure of Emotional Intelligence(El) to help select her new employees. Explain what El is and how it could be useful to Jules Austin for the job that she's hiring for.
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Emotional Intelligence EI is the ability to recognize understand and manage ones own emotions as well as the ability to recognize understand and influ...
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Operations Management
Authors: R. Dan Reid, Nada R. Sanders
4th edition
9780470556702, 470325046, 470556706, 978-0470325049
