Julia's Cookies has identified the following B2B marketing control activity risk: "Verbal agreements may result in a legally binding agreement with unfavorable outcomes." Choose from the list of control activities below one of the appropriate control activities for this risk statement. Conduct employee training that covers appropriate and inappropriate wording when speaking with customers. The control owner is the HR director. Follow documented and authorized credit policies and procedures for all customers. The control owner is the director of legal and compliance. Review credit limits periodically and adjust if required. The control owner is the director of sales. Conduct employee training that covers appropriate and inappropriate wording when speaking with customers. The control owner is the director of sales