Junita works at a popular neighbourhood cafe. As the head barista, he is employed. Last June, two baristas made the decision to resign, and Junita was required to work a minimum of six days starting at 5:00. Jessie, who can only work two days a week, is the only available barista at this caf right now.

On the other side, Junita dislikes Jessie's way of working. In rush hour, according to Junita, Jessie is once more exceedingly slow and disorganised, which causes Junita to feel overwhelmed. Which should be simpler with two people working on it, but in this situation Junita must complete double the work.

The fact that Jessie has been a member of the team for 4 months but has not shown any improvement in behaviour annoys Junita even more. As a result, Junita is confused and has complained to Dorian, the boss, about this.

Dorian has been instructed by Junita to recruit a replacement barista. The requirements are that you need to be able to follow the team's progress within two weeks and have at least two years of experience. Although there are many skilled baristas at the location, they are unable to match Junita's quickness in making coffee, so they give up and don't return the following day due to the area's difficulty in getting to by public transit and its great distance.

Dorian keeps getting requests from Junita to find a new barista as quickly as possible. In addition, Dorian needs a new barista because Junita must work and study at the same time and has a lot of schoolwork to complete. But on the other side, Dorian thought that having more baristas meant he needed to spend more money on paying them because barista salaries were so high these days.

The issue now is if Junita can't get a day off to study and Dorian can't locate a new barista. Dorian didn't want Junita to quit, and she had made that decision. Who will brew coffee for the customers if Junita does leave, and who will teach the new baristas later? Additionally, Junita is aware that most of her clients are repeat ones who enjoy her coffee.

So, Dorian and Junita negotiated about a raise in pay and sponsorship. Which decision therefore should Junita make? Have you accepted Dorian's offer of a raise and sponsorship, or have you resigned and started hunting for a flexible employment with college hours?

Group project question: Your group is required to do case study on "Conflict and Negotiation".

In your hypothetical case study, your group will be required to write up a scenario (which may or may not be based on a previous experience at work or during your studies).

From your hypothetical case study, your group will be required to write up remedies to reduce or to eradicate the conflict within your case study.

Your group will be required to use conflict resolution techniques and also negotiation strategies in order to present your responses.

Your group will be required to use at least 6 different academic sources within your responses. Note that your group will also be required to present your responses to the class and your lecturer during the presentation following the assignment case study.