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just have to explain the 4 stage of recovery plan in category of service excellence. Refer to Service Recovery 4 stage model . Pick a

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just have to explain the 4 stage of recovery plan in category of service excellence.
Refer to Service Recovery 4 stage model . Pick a situation where you would perform the recovery for a poor service in Hospitality industry and show the four stages of recovery for that problem this assignment is 5% towards your finals

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