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Justify the significance of the Service description component of the Service-Level Agreement (SLA). Deliberate on the service support component of the Service-Level Agreement SLA, particularly

Justify the significance of the Service description component of the Service-Level Agreement (SLA).

  1. Deliberate on the service support component of the Service-Level Agreement  SLA, particularly service support responses.

Discuss the considerations that need to be made when an ICT compliance audit is undertaken.

 

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