Kade, who manages a hotel, was recently explaining to Deja, a regional manager, his quandary about whether to fire a front desk employee about whom several guests had complained. Kade described, $$I first identified the problem as poor customer service, and then I brainstormed several solutions. I evaluated each alternative, and then I implemented my decision not to fire the employee. Instead I provided him with additional training. Finally, I followed up with an evaluation to see if his customer service skills had improved.$$ Kade is applying the

Multiple Choice

employee relations model of evaluations.

nonrational model of decision making.

strategic$-$planning model of leadership.

rational model of decision making.