Kate explained how they have an Orientation Policy and flexible induction process that caters for the individual needs of the family. She said that she would take Harry and I to the nursery and introduce us to the educators and children. Kate asked if I had any questions before going into the nursery. As we walked through Kate showed me where parents sign in and out using an iPad, the noticeboard and the children's lockers.

When we arrived in the room, I was introduced to Dana who was to be Harry's primary educator. Dana then showed me around the room while Kate took Harry to meet some of the children. Dana explained the daily routine and showed me the cot room and the nappy change room. Kate had given Dana my enrolment form which Dana had obviously read.

Dana:'I see that Harry usually has a sleep around 9am and then again around 12. Can you tell me about his sleep routine?'

Dana asked lots of questions about Harry's bottles and food, his typical day, what he liked to do, how he communicated and how he like to be soothed when upset. Dana explained that bottles were given by nursing each child in one of the comfy chairs and then settling them into a cot. We talked about what I did to get Harry off to sleep and Dana jotted down our routine. Dana mentioned that Harry would not be able to wear his amber teething necklace while sleeping and she was concerned about him sleeping with the soft bunny as this could be a suffocation risk. I asked if he could keep the bunny till, he fell asleep and Dana maintained eye contact, nodded and said this would be fine as long as they could remove it once he was asleep. As we were talking Dana asked if I had any questions. She seemed genuinely interested, she listened closely to me and thanked me for sharing. She stressed that her role was to work closely with me to share in decision-making about Harry's care routines.

Harry and I were invited to stay for morning tea which was wonderful as I got to see how the educators managed this routine.

Before leaving, Kate showed me how to access the service's philosophy and policies on the website. Key policies for parents are in a parent folder making them easy to access. Kate said I should take my time to read the policies and jot down any questions. Kate explained that the policies are designed to ensure the centre complies with regulations designed to ensure children's safety and wellbeing. She said the policies were also designed to assist parents to work collaboratively with the service.

State the type of information Kate and Dana shared with Sue in relation to the service and policies and procedures