Katie is the goalie of her university varsity hockey team. As the goalie, Katie knows that she is expected to seem calm, cool, and collected on the ice so that the rest of the team is comfortable depending on her to stop the puck. These expectations are her

a. way of exerting normative influence on the team.

b. social norm.

c. social role.

d. way of exerting informational influence on the team.

e. gender role.