Kendra works as a salesperson at an appliance store. Her boss instructs employees to steer all customers to higher$-$priced models with extra features, as these appliances generate more profit for the store. Sometimes Kendra feels guilty about misleading customers who just want basic features. According to Norman Vincent Peale, which question should Kendra refer to as she proceeds to make an ethical decision?

Multiple Choice

How does this practice make me feel about myself?

Does the action I am about to take follow universal business practices?

Is this action something the boss would like to promote among workers?

How can my decision help elevate my own status within the firm?