"Kenworth Motors" case Chapter 9 of "Organizational Development and Change" Textbook.

1. How well did the OD consultant prepare for the meeting with Denton? Would you have done anything differently?

2. In the discussion between the OD consultant and Denton, what was effective and ineffective about the consultants behavior?

3. How effective was the contracting process described in the last part of the case? What is the scope and clarity of the agreement?

4. How would you design the upcoming retreat?