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Kerwin Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and
Kerwin Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. (Click the icon to view KPIs and corresponding data.) (Click the icon to view the specific objectives.) Read the requirement. Perspective: Objective KPI Financial Kerwin Corporation Balanced Scorecard Report For Quarter Ended December 31 Customer Goal Goal Actual Achieved? Requirement Prepare a balanced scorecard report for Kerwin Corporation. For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced scorecard report, select if the associated KPI goal has been achieved. (Enter in the objectives using the numbers provided in the popup. Abbreviation used: # = number.) - Data table Kerwin Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Kerwin Corporation has collected for the past quarter. 1 Employee turnover rate (# of employees leaving company +# 2 of total employees) A B C Goal Actual 8% 5% 3 Number of new core products 15 19 4 Sales revenue growth-core product line $2,100,000 $2,250,000 5 Hours of employee training provided 2,325 2,400 6 Gross margin growth percentage 29% 25% Customer satisfaction rating (1-5, with 1 being most 7 satisfied) 1.1 1.8 8 Number of units produced per hour 6.7 6.8 9 Number of customers 125,000 140,000 - X More info Through its strategic management planning process, Kerwin Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase sales of core product line. 2. Improve production efficiency. 3. Improve employee job satisfaction. 4. Increase number of customers. 5. Develop new core products. 6. Increase customer satisfaction. 7. Increase gross margin. 8. Improve employee product knowledge
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