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Kesha is an operations manager at a hotel. Her hotel has a standard of 80 percent of rooms being ready when guests arrive to check-in.
Kesha is an operations manager at a hotel. Her hotel has a standard of 80 percent of rooms being ready when guests arrive to check-in. However, she recently collected feedback to check on the hotel's efficiency and found that only 60 percent were ready on time. What should Kesha do to resolve this 20 percent negative deviation without affecting her customers? Group of answer choices Make adjustments to the cleaning schedule to ensure that rooms will be available by check-in time. Make the check-in time later to match when rooms are ready. Adda disclaimer that all check-in times are approximate and subject to change. Change the standard for room availability. Offer a complimentary meal to guests who can't get into their rooms when expected
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