Kevin Johnson, the CEO of Starbucks, wants to see his employees provide the best customer service possibleHe empowers his employees to recreate coffee orders if customers aren't satisfied and rewards employees with stock and college tuition to motivate them to give extraordinary customer service. Walmart pays online college tuition for its employees. Drew Heller, the vice president of associate experience, provides the company with information on how much this is expected to cost in the next five years. Which man is a manager and which is a leader